Shift makes zero-nicotine lifestyle pouches, a brand-new category that has to be explained before it can be sold. By the time I took over, Shift had already been through two other agencies, and ads, email and tracking were all running in silos with no one able to say what was actually driving revenue.
I rebuilt the account structure across Meta and Google, rebuilt tracking and attribution from scratch, and layered education-led top-of-funnel prospecting with intent-based retargeting to turn cold, category-unaware traffic into buyers. Proactive support workflows and a marketplace expansion roadmap for Amazon and Walmart went in alongside it.
The result: total store revenue grew 300% in 30 days, with Meta and Google combined returning 2.8x ROAS and customer response times down 40%. Ads, tracking, lifecycle and marketplace planning now run as one system instead of four disconnected pieces.